Work Involved

Taking over from the existing IT support provider, ironing out on-going issues and modernising the IT to work for the business.

Background

Hampshire-based Green Team Interiors supply and maintain indoor office plants and flowers. They are passionate about customer service and expect the same from their own suppliers. They had a number of IT problems affecting the running of their business, particularly based around remote working for sales people.

What Greencorn did

Greencorn started by auditing the IT systems and recommending certain changes. Greencorn then took over the IT support and started to implement these changes, which involved moving from a Citrix remote environment to a simpler Terminal Services 2008 environment. Changes in Internet Providers were implemented to improve internet connectivity and a number of other changes and upgrades were implemented to internal systems to resolve business issues.

Outcome

Over the course of 6 months the issues that frustrated Green Team Interiors were ironed out. The IT systems started to work consistently and effectively with a reduction in calls to Greencorn. Green Team Interiors’ IT systems now work smoothly and staff can work without battling against their computer systems.